Hardware (H/W), in the context of technology, refers to the physical elements that make up a computer or electronic system and everything else involved that is physically tangible. This includes the monitor, hard drive, memory and the CPU. Hardware works hand-in-hand with firmware and software to make a computer function.

Technical support refers to a range services companies provide to their customers for products such as software, mobile phones, printers, and other electronic products. Technical support services usually provide users with help in solving some common problems rather than providing training on how to use the product.